Frequently Asked Questions

Support Email

info@mirthstudio.com

Support Phone

+1-866-519-7727

Check most frequently asked questions here, if you still need help then please contact us at info@mirthstudio.com

General

Mirth: noun

Amusement, especially as expressed in laughter

Synonyms:

Cheer, festivity, glee, joviality, merriment, joy 

As the hardwood planks are made of real wood, we do not suggest using them in places that you would not install traditional hardwood as they are not waterproof. They do resist water and, upon request, they can be sealed on all sides which would make them more resilient to the elements. There is an extra charge for sealing all sides.

Our vinyl products are waterproof and can be installed in wet areas. 

Our porcelain tiles are waterproof and can in installed indoors and outdoors. We recommend installing porcelain tiles in bathrooms, entry, or any location that could be exposed to moisture.  

The hardwood products are very durable but not waterproof. They do resist water and, upon request, they can be sealed on all sides, which would make them more resilient to the elements. Please contact Mirth Studio for more information. There is an extra charge for sealing all sides.

We also have vinyl wall decals available for use as back splashes.  

Because the hardwood planks are real wood you would not want to use them too close to an open flame. They can be beautifully applied decoratively as a fireplace surround if the proper distance from the flame is considered. Please check your local building codes for the suggested distance.

Porcelain tiles can be installed around fireplaces or stoves. 

Typically we charge for all samples but the cost may be deducted from your first order. In some cases we may be able to provide free samples. 

Yes! Please fill out our trade application to apply for our designer trade program. 

You take the length of your space and multiply it by the width of the space and it will equal your square footage. L x w= sq. Ft.

http://www.Calculatorpro.Com/calculator/square-footage-calculator/  

Hardwood

No, you should not use grout with Mirth Studio hardwood planks. They are designed with a tongue and groove construction and should fit snuggly together.

Grout should be used when installing Mirth Studio porcelain tiles. 

Yes. Under the direction of your installer, you can use the tiles as an "inlaid rug" or they can be placed as a decorative inlay intermittently throughout your floor area. They can be installed in an existing hardwood floor or can be placed among the mirth studio solid stained tile of your choice. 

Yes! Mirth Studio hardwoods are pre-finished with several durable coats of 100% resin urethane that has been cured using a UV process- so all you have to do is glue the tiles down. The finish will not yellow or fade for the lifetime of the tile. 

The printing is sandwiched between several coats of our super durable UV cured poly resin which emits no VOC's , is scratch resistant and will not fade or chip or yellow. It is the very best quality finish available on the market and will stand up to years and years of traffic. If over time you would like to "refresh" the finish a finishing product that is compatible with our UV finish can be reapplied. You would have to do a light screen sanding so you do not penetrate to the printed layer. As these were designed to look like real painted floors we prefer to let the tiles age naturally and develop a natural patina though it is the choice of the customer. If you are putting your mirth tiles in a commercial setting, such as a restaurant or bar you can choose to apply several more coats of a compatible urethane product (see installation section for details) after installation. 

The tiles are pre-finished using a UV cured poly resin that is comparable to the highest quality of any high end engineered wood flooring on the market. If you would like further protection for your floors for very high traffic areas we recommend using bona traffic (please see specifics in installation section) which can be applied over your floors for added protection. 

When ordering mirth studio wooden tiles, please keep in mind that because wood is a natural product, no two will be exactly alike. We think this adds to the beauty of the floors and gives them character not found in other types of manufactured tiles. Sometimes the variation is more obvious and for this reason we recommend ordering a 5% overage when purchasing larger quantities in case some of the tiles do not meet with your approval.

Alternately, samples may not always be an exact match to your order and may differ sightly (up to 10%) as they are subject to different dye lots.

The tiles are designed to be installed with cross grains and due to the tongue and groove construction, this cannot be changed. Depending on the color of the tile it may be more obvious than others. Lighter color tiles show more grain than the darker colors.

We go to great lengths to send only tiles that meet our high standards but it is important to understand that wood does sometime have flaws. Sometimes the edges are rougher than others but that is because the nature of wood and not considered a defect. If you feel you have received a defective tile, please contact us immediately and we will send out a replacement. 

Yes! Because our hardwood planks are made from engineered hardwood, they use much less hardwood than traditional solid planks. They are crafted in the USA and do not contain formaldehyde. As they are finished with an UV process they do not emit any VOCs. 

We try very hard to match our sample tiles with the tiles you will receive in your order. In some situation's the colors may vary just slightly. If you are looking for a perfect match to the sample you received from us, it is advisable you send us back the sample at the time of placing your order. 

If you receive your sample and you feel the colors do not meet with your approval, we very often can color correct them and send you a new sample. More information can be found on our Bespoke page. Please call us or email for more information as there is some perimeters to how much we can change the color for a particular pattern. 

In many situations it is very easy for us to adjust a color slightly for a small fee. More information can be found on our Bespoke page. Please call us or email for more information as there is some perimeters to how much we can change the color for a particular pattern. 

Yes. If you are installing next to a 3/4'' hardwood floor, have your installer nail down a layer of 1/4" plywood before installing mirth tiles, so that the 2 surfaces will be flush and level after installation. Your installer should also determine if you need to install a transition strip between the existing hardwood floor and your mirth tiles. If so, leave the appropriate spacing to allow for the transition strip. 

Mirth Studio hardwood planks should be installed with the edges butted tightly together. However, a small seam between planks will be visible. Keep in mind that seams are more noticeable on lighter colored tiles and less noticeable on the darker colored and busier patterned planks.
 

The amount of wood grain visible varies with each design. They are real wood, we love for that to be evident as that's what makes them so unique. The tiles are constructed with alternating grains, which is more obvious in some of the designs more than others 

Yes. Each plank is actual size 12" x 48" or 4 square feet. When ordering Mirth Studio hardwood, the flooring is sold by the square foot.  

Mirth Studio hardwoods are finished using the highest quality industry standard uv finish. If necessary, they can be refinished if you wish to protect them further or bring back the "new sheen." To refinish, you would do a light screen sanding and apply the recommended top coat. Please see installation instructions for specific product. 

Porcelain

At this time, we can not customize our porcelain tile line.

Our porcelain tiles are stocked in the USA and orders can ship within 2-3 business days. 

Wallpaper

Yes, all wallpaper pattern using pre paste rolls are pre-trimmed for butt seams. Unlike the pre paste wallpaper, all of our temporary wallpapers are produced with 2" overlap for double-cut seams. You'll only need to trim the excess of the length and around windows and doors. 

All of our patterns are designed with a straight match. In trying to keep ordering and installation as simple as possible, straight matches offer the least complicated solution. The rolls easily tile along the wall. 

Finding the area of your walls is similar to finding the area of your floor. To calculate the area of a wall, use the standard formula of (Length) x (Width) = Area. Measure the width in inches of each wall that you wish to install Mirth Studio wallpaper on and add them together to get a total width. Then multiply the total width by the height of your room. Divide this number by 144 to get the square footage need to cover the walls. 

When taking your measurements please assume that doors and windows are not there. Mirth Studio wallpaper is sold in rolls of 20 square feet. 

Custom designs options is available for any of our hardwood and vinyl products. Please inquire with details on your specific project.  

Custom design fees vary by the complexity of the design and range between $250-$750 with a strike off provided for approval. After the one time design fee is paid, a minimum quantity of 32 square feet may be ordered. 

Lead times for custom designs are approximately 10-15 weeks and additional strike offs may require an additional fee.  

Vinyl Peel and Stick Decals

Yes, any of our hardwood patterns can be turned into peel and stick decals. The setup fee for this is $75.00 per pattern.

Our decals are made of a durable water proof vinyl. They can be installed on a smooth clean outdoor surface. 

Yes, we can resize any of our vinyl products. The fee to resize the decals is $75.00.

Custom

There are additional design charges and set-up fees applied to custom orders. Please take the time to review fees below:

Custom Handpainted Pattern Fee: $750

Our custom process enables the scale, design and the color of your hardwood pattern to be totally up to you. With the help of our in house designers we aim to create a final product that is as closely aligned to your vision as possible.
Any of our hardwood patterns can be customized for fees starting at $750. This includes up to three rounds of digital pattern revision and 1 square foot of the custom pattern printed for approval. We cannot offer refunds for custom fees post sample production.

Custom Re-Colored Pattern: $250
Many of our patterns can be easily recolored using our handpicked color pallet with fees starting at $250. This includes a custom recoloring of a Mirth Studio hardwood pattern using colors chosen from our Mirth Studio Color Pallet and 1 square foot of the custom pattern printed for approval.

If you desire a custom color not found on our Mirth Studio Color Pallet, as part of your hardwood pattern, custom color development fees apply for each color you choose. Please note that we cannot guarantee an exact color match, but we will do our very best to interpret your custom color. We cannot offer refunds for custom fees post sample production. 

 Please note that custom orders cannot be canceled once the order has been placed. Clients placing custom orders will be required to review and approve a printed and finished sample. 

Unfortunately, we are unable to accept custom returns. As these tiles are made to order specifically for your project, it is impossible for us to accept a return or provide credit for custom material.  

We are dedicated to insuring that you receive a product you love and will happily replace any tiles that are not up to your standards, but please keep in mind that because wood is a natural product and no two will be exactly alike. Sometimes the variation amongst the custom hardwood is more obvious and for this reason we recommend ordering a 10%. Furthermore, custom samples may not always be an exact match to your order and may differ slightly (up to 10%), as they are subject to different dye lots. 

Many of our patterns can be easily recolored using our handpicked color pallet with fees starting at $250. This includes a custom recoloring of a Mirth Studio hardwood pattern using colors chosen from our Mirth Studio Color Pallet and 1 square foot of the custom pattern printed for approval.

If you desire a custom color not found on our Mirth Studio Color Pallet, as part of your hardwood pattern, custom color development fees apply for each color you choose. Please note that we cannot guarantee an exact color match, but we will do our very best to interpret your custom color. We cannot offer refunds for custom fees post sample production. 

Yes! Your design should not be limited by preexisting templates and if you decide that you want to build-upon one of our designs or create a true custom pattern, there are no limitations. With the help of our in house design team, we can create a unique pattern that will perfectly inhabit your space. 

Customization fees vary based on the difficultly of the pattern. Please email us at info@mirthstudio.com for more information.  

Returns

  • Returns must be made within 30 days of receiveing tiles. All requests to make a return after 30 days of purchase will be denied. No exceptions.
  • No return can be made until you have spoken with a Mirth Studio representative and received consent to arrange the return.
  • All returns are subject to a restocking fee of 20%. The exact restocking fee will be determined at the time of return, and varies depending on the manufacturer and/or vendor the material came from originally.
  • Original shipping costs cannot be refunded, and the customer must pay for and arrange return freight to the address that we will provide when you call us to arrange your return.
  • No returns will be accepted for opened boxes. We will ONLY accept returns of material that is still in original manufacturer's packaging without any signs of tampering or damage.
  • No returns will be accepted for special orders, Last Call, custom made material, and discontinued items. 

If you have recently ordered your new flooring from us, and you have completed your project and have just 2 or 3 boxes of tile left, we strongly suggest that you keep them. In the event that your tile pattern were to be discontinued in the future, it could be impossible for you to obtain more of that product if the event did arise that you needed to make a repair to your new floor. 

Shipping

Absolutely! Mirth studio is happy to ship internationally, as well as all over the united states. Please complete our get a quote form or email us at info@mirthstudio.Com with your desired shipping address, the product of interest, and the quantity needed to receive an estimate. 

We can offer expedited shipping when available. Please email us at info@mirthstudio.com if you would like to see if your order is eligible for expedited shipping.